Carpet Cleaners Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Harringay provides professional cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Company refers to Carpet Cleaners Harringay.

Client refers to any individual, business, or organisation that books or uses the services of the Company.

Services refers to any carpet, upholstery, rug, mattress, floor, end of tenancy, or related cleaning services provided by the Company.

Premises refers to the property or location where the Services are to be performed.

Technician refers to any employee, contractor, or representative of the Company carrying out the Services.

2. Scope of Services

The Company provides professional cleaning services within its designated service area. The specific Services to be performed will be confirmed at the time of booking, based on the information provided by the Client.

Any descriptions, estimates, or recommendations provided prior to the booking are for guidance only and may be adjusted following inspection of the Premises or items to be cleaned.

The Company reserves the right to refuse or discontinue Services where it is unsafe, unsuitable, or where the condition of the Premises or items materially differs from the description provided at the time of booking.

3. Booking Process

3.1 Booking requests may be made through the Company’s website booking form or other approved booking channels made available by the Company from time to time.

3.2 The Client is responsible for providing accurate and complete information at the time of booking, including the type and size of the area or items to be cleaned, access information, and any relevant conditions at the Premises.

3.3 All bookings are subject to availability. The Company will confirm the date, time, and estimated duration of the appointment. A booking is not considered confirmed until the Client has received a booking confirmation from the Company.

3.4 The Company may request photographs or further details regarding the carpets, upholstery, or other items to be cleaned to provide a more accurate estimate and determine the suitability of the requested Services.

3.5 The Client must inform the Company at the time of booking of any special requirements, such as the presence of pets, access restrictions, parking limitations, or areas with pre-existing damage.

4. Pricing and Estimates

4.1 All prices are quoted in pounds sterling and are inclusive of applicable taxes, unless otherwise stated.

4.2 Prices provided at the time of booking are based on the information supplied by the Client and may be adjusted if the actual condition or size of the Premises or items differs significantly from that described.

4.3 The Company will notify the Client of any necessary price adjustment before commencing work. If the Client does not agree to the revised price, the Company may cancel the booking without further obligation, subject to any applicable call-out charge where the Technician has already attended the Premises.

4.4 The Company reserves the right to change its prices and fees at any time. Changes will not affect confirmed bookings unless otherwise agreed with the Client.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the appointment.

5.2 Accepted payment methods may include cash, bank transfer, or card payment through the Company’s approved payment facility, as made available from time to time. The Company is not obliged to accept any particular payment method.

5.3 For some bookings, particularly larger commercial contracts or end of tenancy cleans, the Company may request a deposit or full prepayment to secure the booking. Deposits are non-refundable unless otherwise stated in these Terms.

5.4 Where the Client is a business or managing agent and the parties agree to invoice terms, invoices are payable within the period specified on the invoice. The Company reserves the right to charge interest on overdue invoices in accordance with applicable UK law.

5.5 The Client is responsible for any additional charges incurred due to parking fees, congestion charges, tolls, or other similar costs associated with attendance at the Premises. These may be added to the final invoice.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by providing notice to the Company.

6.2 If the Client cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will normally apply, and any deposit may be transferred to a new booking date at the Company’s discretion.

6.3 If the Client cancels or reschedules within 24 to 48 hours of the scheduled appointment time, the Company reserves the right to charge up to 50 percent of the quoted service price to cover lost time and administrative costs.

6.4 If the Client cancels, reschedules, or fails to provide access less than 24 hours before the scheduled appointment, or if the Technician is unable to gain access to the Premises at the agreed time, the Company may charge up to 100 percent of the quoted service price.

6.5 The Company may cancel or reschedule a booking in cases of unforeseen circumstances, including but not limited to staff sickness, severe weather, equipment failure, or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment date and time. The Company will not be liable for any loss arising from such cancellation or rescheduling.

7. Client Obligations

7.1 The Client must ensure safe and reasonable access to the Premises at the agreed appointment time. This includes providing any necessary keys, entry codes, or instructions for the Technician.

7.2 The Client must ensure that electricity and running water are available at the Premises for the duration of the appointment, unless otherwise agreed.

7.3 The Client is responsible for moving fragile items, valuables, and small furniture, unless specifically agreed as part of the Services. The Company will not be responsible for damage to items left in areas to be cleaned that could reasonably have been moved by the Client.

7.4 The Client must inform the Company in advance of any known risks at the Premises, including loose flooring, damaged carpets, faulty electrical sockets, or other hazards that may affect the safe performance of the Services.

7.5 The Client is responsible for supervising children and pets during the appointment and for ensuring that the Technician can carry out the Services without unreasonable interruption.

8. Performance of Services

8.1 The Company will exercise reasonable skill and care in the provision of the Services, using professional equipment, products, and methods appropriate to the task.

8.2 While the Company will use its best efforts to remove stains and soiling, complete stain removal cannot be guaranteed. The outcome will depend on the nature, age, and cause of the stain, as well as previous treatments applied by the Client or third parties.

8.3 The Client acknowledges that certain types of carpet, fabric, or materials may react unpredictably to cleaning processes. The Company will assess materials where possible, but the Client accepts that some wear, colour loss, or texture change may be unavoidable, particularly with aged or heavily soiled items.

8.4 Drying times provided by the Company are estimates only and may vary depending on ventilation, temperature, humidity, and the nature of the materials cleaned.

9. Complaints and Service Issues

9.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably possible and in any event within 48 hours of completion of the work.

9.2 The Company may request photographs or a follow-up visit to assess the issue. Where a complaint is found to be valid, the Company may, at its discretion, offer a re-clean of the affected area or other reasonable remedy.

9.3 The Company will not be responsible for issues arising where the Client has failed to follow the Technician’s aftercare advice, including guidance on drying times, use of treated areas, or use of cleaning products following the Service.

10. Liability and Insurance

10.1 The Company holds appropriate public liability insurance for the Services it provides. Details are available on request.

10.2 The Company’s total liability to the Client in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total fees paid or payable by the Client for the specific appointment during which the loss or damage occurred.

10.3 The Company will not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity.

10.4 The Company will not be liable for pre-existing damage, wear and tear, discolouration, or defects that become apparent during or after cleaning.

10.5 The Client must report any alleged damage within 48 hours of completion of the Services. The Company reserves the right to inspect the damage before any repair or replacement is arranged.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of any waste generated in the course of the Services in accordance with applicable UK waste and environmental regulations.

11.2 Any domestic waste, such as vacuumed dust or removed debris, will ordinarily be left in the Client’s refuse or recycling bin at the Premises unless alternative arrangements are agreed in advance.

11.3 Where the Services involve the removal of larger quantities of waste, contaminated materials, or items requiring special disposal, additional charges may apply. The Company will inform the Client of any such charges where reasonably practicable.

11.4 The Client agrees not to request or require the Technician to dispose of waste or materials in an unlawful or inappropriate manner.

12. Health and Safety

12.1 The Company is committed to operating in accordance with relevant health and safety regulations.

12.2 The Technician may refuse to carry out work where conditions at the Premises present a health or safety risk, including but not limited to the presence of hazardous substances, aggressive behaviour, or serious structural hazards.

12.3 The Client agrees to follow any reasonable health and safety instructions given by the Technician during the performance of the Services, including temporary restriction of access to wet or treated areas.

13. Privacy and Data Protection

13.1 The Company will collect and process personal data, such as the Client’s name, address, and contact details, for the purposes of managing bookings, providing Services, and administering its business.

13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to protect such information from unauthorised access or disclosure.

13.3 The Client’s details will not be sold to third parties. Information may be shared with trusted service providers where necessary to deliver the Services or operate the Company’s systems.

14. Amendments to Terms

14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will be effective when published on the Company’s website or otherwise communicated to the Client.

14.2 The Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or regulatory authority.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written.

By placing a booking with Carpet Cleaners Harringay, the Client confirms that they have read, understood, and agree to these Terms and Conditions.