Carpet Cleaners Harringay Privacy Policy

This Privacy Policy explains how Carpet Cleaners Harringay collects, uses, stores and protects personal data relating to our customers and prospective customers in the Harringay area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Policy applies to all Carpet Cleaners Harringay customers in the area and to anyone who makes an enquiry or booking with us.

Who We Are

Carpet Cleaners Harringay is a carpet and upholstery cleaning service operating in the Harringay area. In relation to the personal data we collect and process, we act as the data controller. This means we determine the purposes and means of processing your personal information.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include the following.

Contact information such as name, billing address, service address and, where provided by you, other relevant location details. Communication details such as your preferred method of contact and the content of your enquiries, messages and feedback. Booking and service information such as requested services, dates and times of appointments, special instructions and records of services provided at your property. Payment related information such as transaction amounts, dates and payment status. We do not store full payment card details; these are processed securely by our chosen payment processors. Technical and usage information where applicable, such as basic device or browser information and records of interactions with our website or online forms, collected through standard logging technologies.

We only collect personal data that is necessary for the purposes described in this Privacy Policy and we aim to keep the data we hold accurate and up to date.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may be done over the phone, in person, or through online forms. We also collect data during the provision of services at your property, for example notes about the work carried out and any follow up required.

Where permitted by law, we may also receive limited personal data from third parties, such as payment service providers that confirm your payment, or platforms you use to contact us. In such cases, we ensure that these third parties are authorised to share your data with us and that we process it in line with this Privacy Policy.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis under the GDPR. The main purposes for which we use your data and the related lawful bases are described below.

To provide our cleaning services including handling enquiries, giving quotes, confirming appointments, visiting your property and carrying out the requested work. The lawful basis for this is the performance of a contract or taking steps at your request before entering into a contract. To manage customer relationships such as responding to questions, handling complaints, and managing rebookings. The lawful basis is our legitimate interests in operating and improving our business and ensuring customer satisfaction. To process payments and maintain financial records for accounting and tax purposes. The lawful bases are performance of a contract and compliance with legal obligations. To send essential service communications such as appointment confirmations, reminders or important updates relating to your booked services. The lawful basis is performance of a contract and our legitimate interests in ensuring the smooth delivery of our services. To send optional marketing communications about our services, promotions or updates, where you have given consent or where we rely on our legitimate interests and such communications are permitted. You can opt out of marketing at any time. To ensure the security and proper functioning of our systems, including preventing misuse and addressing technical issues. The lawful basis is our legitimate interests in maintaining a secure and reliable service.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The specific retention period depends on the type of data and our legal and operational needs.

In general, basic customer and booking information may be retained for several years after your last interaction with us in order to respond to queries, manage repeat bookings and maintain business records. Financial and transaction records are kept for the period required by applicable tax and accounting laws. Where data is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.

Data Sharing and Processors

We do not sell or rent your personal data. We may share your information with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and for the purposes described in this Policy, and they must provide appropriate security measures.

Categories of processors and recipients may include payment processing providers that handle card transactions and related financial operations, information technology and hosting providers that store data and support our systems, and business support services such as accounting or administrative services that assist with our internal operations. Where required, we may also share information with public authorities, regulators or law enforcement agencies, but only when we are legally obliged to do so or when this is necessary to protect our rights, the rights of our employees or the safety of others.

International Data Transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or other mechanisms approved under data protection law. Further information about these safeguards can be provided on request.

Your Rights Under Data Protection Law

As a data subject, you have a number of rights in relation to your personal data under the UK GDPR and related legislation. These rights apply to all Carpet Cleaners Harringay customers in the area, subject to certain conditions and exemptions.

You have the right to access your personal data and receive a copy of the information we hold about you. You have the right to request that we correct any inaccurate or incomplete personal data. You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to keep it. You have the right to request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or handling an objection. You have the right to object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. If you object to direct marketing, we will stop processing your data for that purpose. You have the right to data portability, which means you can ask us to provide certain personal data to you or to another organisation in a structured, commonly used and machine readable format, where processing is based on consent or contract and carried out by automated means. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before you withdrew consent.

Exercising Your Rights

If you wish to exercise any of your rights, or if you have questions about how we handle your personal data, you can contact us using the contact methods you normally use to reach Carpet Cleaners Harringay. To protect your privacy and security, we may need to verify your identity before responding to your request.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office or another competent supervisory authority.

Data Security

We take appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, and limiting personal data to what is necessary. While we make every effort to protect your information, no system can be guaranteed to be fully secure, and you should take care when sharing personal data with us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or legal requirements. Any updated version will apply from the date it is made available. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.